Most of our products are cosmetics, personal care items and supplements. For hygiene and safety reasons, we can’t accept returns or give refunds once an order has been delivered, with the exceptions below.
When we will make it right
- The item arrived damaged or leaking
- You received the wrong item
- The item is defective or expired
- Something is missing from your order
How to report a problem
- Contact us within 48 hours of delivery with your order number.
- Send clear photos of the item and packaging. An unboxing video helps.
- We’ll review your request and reply within 1 to 2 business days.
What we’ll do
We’ll send a replacement. If the item is out of stock, we’ll offer a refund or store credit.
Cash on Delivery orders
Please check the package before paying the courier. If it’s visibly damaged, tell the courier and contact us right away.
Not eligible
- Opened or used products, or a change of mind
- Shade or color preferences
- Damage from misuse
- Items made to order through our International Product Request form
Questions or problems?
WhatsApp us at +961 81 155 929.